Need Help - Please feel free to e-mail us at email@example.com we aim to answer any queries within 2 hours: 9am-8pm, Mon-Sat, we would also appreciate any feedback on the new web-site.
Warranty - 1 years free warranty on all products (for retail this does not affect the consumer statuary rights). We will replace or repair any products that develop a fault within normal working conditions following the guidelines included. Tampering with the cameras will void the warranty, which includes: Do not attempt to fix/repair any products. Security seals/tamper stickers and screws must not be compromised. Do not attempt to open the casing of any of the cctv or mini surveillance cameras.
Returns policy for exchange - Please e-mail/write first for your returns number subject heading "returns number request" the returns number along with a brief description of the fault must be included with the return package. The time period for return is 6 months
Returns policy for refund - Please e-mail/write first for your returns number subject heading "returns number request" the returns number must be included with the return package. We offer a 7 day returns policy. Returns made within 7 days of receipt qualify for a full refund. Electronic items which are returned in a used or worn condition including packaging are subject to a 20% handling and re-stocking fee, electronics require a full testing procedure by a member of staff. We are unable to re-fund returned items for which the customer has been responsible for causing the following; damaged goods, missing parts, copyrighted software related items (a licensing agreement is entered into with the software/data provider) or recordable media items. The retail packaging must also be in the same condition as received, complete and fit for resale. We are unable to refund the customers return postage fee.
Payment information - If you don't want to click on the "by now buttons" there are several other ways to make payment please see contact page, you can also make payment by e-mail, over the phone or by post.
VAT - Is charged at the UK rate of 20% to all EU consumers. Our VAT number is GB 104 8412 44
Law - English law is the applicable law.
UK Military Personnel Overseas We are able to supply VAT free to UK military personnel overseas, provided that,
1 The purchase is for personal use for the person ordering or 2 Official use for the body (ie NATO). 3 (you must confirm which) and, 4 You must provide an authorised order on headed paper (by supervising officer) quoting Article 15:10 of EC Directive 77/388/EEC claiming exemption from VAT
Confused what to buy? - Please feel free to ask, have a browse and click on the buttons on the left, the complete camera kits, be it 1.2Ghz or 2.4Ghz, hidden or long-range are the most popular and will include everything you need to plug and play with your t.v or video at home. As for wired cctv once again the camera can be connected to your t.v/video or other monitor. For connection to your p.c a usb video device, dvr or p.c/t.v card can be used, we now also have a 2.4Ghz kit which can be connected to your p.c directly as well as the standard t.v connection.
Delivery time - 1 to 2 days uk; posted by next day special delivery, traceable and insured in plain grey special delivery packages. EU up to 5 business days.
Need to pick up - Its possible, either Wellingborough (Northamptonshire) or Reading (Berkshire) but please do contact us first as we are primarily mail order/internet most of our equipment is stored in Reading, Berkshire.
Countries we can ship to - All EU countries (at no extra cost). Other countries in the world which adopt the PAL video format and dual SECAM/PAL (most other countries). For NTSC countries (USA and Japan) there is a limited range of available surveillance cameras - please click here. Countries we have/can ship all of our cameras to:
Afghanistan, Albania, Algeria, Andorra, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Canary Islands, China, Cyprus, Denmark, England, France (most t.v' both PAL and SECAM) Fiji, Finland, Germany, Gibraltar, Greece (most t.v both PAL and SECAM), Holland, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Liberia, Luxembourg, Malawi, Malaysia, Maldives, Malta, Netherlands, New Zealand, Nepal, Norway, Oman, Pakistan, Paraguay, Poland, Portugal, Qatar, Seychelles, Singapore, South Africa, Spain, Sri Lanka, Swaziland, Sweden, Switzerland, Syria, Tanzania, Thailand, Turkey, United Kingdom, Uruguay, USA, Yemen, Zambia.
Most Eastern European countries which originally adopted the SECAM video now also utilise the PAL format (please check your equipment)